Help Center
General
What is Swistay?
Who can use Swistay?
What countries does Swistay operate in?
Account & Security
How do I create an account?
How do I get a verification badge?
How do I verify my phone number?
How do I reset my password?
Why do I need to have a profile photo?
For Renters, Guests & Buyers
How do I search for a place to stay?
How do I know if a listing is available?
How do I manage my saved listings?
There are no listings for my search. What do I do?
Why am I getting declined by a host for a listing that is available?
How do I cancel my booking?
How do I coordinate move-in details with my host?
What happens if my host cancels my booking?
What should I do if something's missing or not as expected when I check in?
What currencies are used on the website?
How much time does a host have to respond to my booking request?
How do I check the status of my booking requests?
For Agents & Hosts
How to create a listing?
How should I price my listing?
How do I delete my listing?
How do I hide or deactivate my listing?
How do I accept a tour request?
How do I accept a reservation request?